In the first 30 days, an extensive assessment is completed in order for WSB to meet the client’s needs where they are. Through job preparation and job coaching, certain tools and resources will be provided for the client to be successful in their job search, such as assistance in locating local job fairs, employment workshops, and/or participation in online or virtual job fairs. WSB’s focus is to provide services of employment assistance for jobseekers with visual impairments which will assist them in getting competitive integrated employment. By producing qualified workers, it helps the individual become more marketable and benefits the employer by reducing their cost of on-the-job training and improving turnover rates for their company.
Through our prevocational and vocational training programs, we provide the education and skills training to jobseekers that employers are looking to hire long term. Workforce Development Services are offered at WSB to provide individuals with visual impairments with the tools needed to enhance and sustain their employability.
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#Callcenter specialist how to
Each module will provide an in-depth look at each program, and how to use them to their fullest potential.Ĭustomer Service Representative – Call CenterĬustomer Service Representative – Working from homeĮ-Commerce Customer Service Representative – Working from home Students will study Outlook Word and Excel. The bulk of instruction will focus on sharpening students’ skills in the three Microsoft programs that will be essential to their career development.
Organized into 11 components, the Call Center Specialist program covers the following topics: customer service, soft skills, communication, relationship building, sales and marketing, difficult customers, operations, human resources, and Microsoft Outlook, Word and Excel programs. World Services for the Blind’s eight-week Call Center Specialist program imparts a vast skill set upon its participants so that, upon graduation, they are prepared to take on the role of call center representative with confidence. Offering impeccable customer service is critical for any organization or company hoping to create and maintain a loyal customer base. CUSTOMER SERVICE & CALL CENTER SPECIALIST
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